Refund policy
We hope you love your purchase from Lanae's Beauty However, if you are not satisfied with your purchase, we're very sorry to hear that & sincerely apologize for the inconvenience. Please email concerns to Lanaesbeautyco@gmail.com. All sales are final, we do not accept refunds or returns. All beauty products are custom handmade as ordered, no refunds or exchanges are issued. Please do not ship back without written approval from Lanae's Beauty.
You can always contact us for any return questions Thank You!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so we can evaluate the issue and make it right
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
As you make your purchase on our website, you agree to allow 3-5 business days for processing time for all SHIPPED products. Our products are custom, handmade products. The shipping time frame purchased with USPS is the time frame USPS will take to deliver your package after it has left our care. Lanae's Beauty & USPS are two different companies. After the allotted processing time has been completed, Your Tracking Number will then state the exact date of delivery once received.
Once your package is dropped off at USPS, it is no longer our responsibility for lost, stolen, or damaged packages once they are dropped off. All claims must be resolved through USPS. Please take your time to put in your CORRECT ADDRESS during checkout. If your address is invalid or you're requesting a change of address, it is a $10.00 fee. If your package is sent back and you want us to ship it again, there will be a $10.00 fee